State Farm® Insurance Agent Erica Bantom Martin

"Erica was very helpful in identifying policy changes that I needed to make. She was friendly and cordial on our call, listened to my concerns, and answered all my questions."

"I needed help with switching my policy to a different address and Cynthia helped me the entire time! She answered any and all of my questions and helped me understand the process. I’m very grateful she made this an easy process!!"

"The customer service here is top tier! Cynthia is efficient, kind, and very accommodating. I switched from a competitor and I made the right decision."

"Erica and her team are professional and very knowledgeable. She's been my agent for 10+ years. I rest easy knowing she has the best interest of my family. If you're in search of an Agent give her a call."

"A GREAT Agent and a GREAT staff. I fully recommend Erica Bantom Martin State Farm Insurance Agency to any and everyone for your insurance needs. They will provide you with top service and will leave no stone unturned with answers to all of your question. Give Erica Bantom Martin a call TODAY. You won't be disappointed."

"Amazingly Awesome, Hospitable,and helpful."

"Great service! Erica is there for me for all of needs and is extremely responsive and professional. Whenever I need her she’s always there to provide support."

"Erica Martin provides excellent service. She is caring, competent and ensures that we receive the best rates for our products."

"State Farm is always outstanding and my recent call with Cynthia was no exception. Switching coverage on my car was seamless. She was patient and very helpful. She made sure that I received and reviewed my electronic documents. She also explained when I would be able to view the changes in the system. Thank you! I’ve been a customer for over 20 years and the customer service has never faltered!"

"Cynthia has been super helpful with my renter’s insurance and figuring out car insurance, highly recommend! Very kind and patient and down to walk through all the aspects of a policy and choices"

"I have been a State Farm client for many years. So very satisfied with the customer service. Every time I request information I get a prompt response. Today October 29th, 2024, I called to add a household member to my Rental Liability Insurance and Cynthia the State Farm staff employee was very helpful and resolved my request very quickly. Also, she was very courteous and took her time to answer my questions."

"Quick, efficient and very helpful! Cynthia is a gem. Thank you for the help."

"Amazing customer service! Highly recommend this State Farm Insurance branch. Time is taken to assist customers and answer all of their questions."

"Great customer service. Clear communication and very helpful"

"I’ve dealt with Erica Bantom Martin’s office for insurance needs on and off for some time now however, I was informed about the program they have with US Bank and what was being offered. Michael Trueson who works in Erica’s office notified me and explained how the program worked and I would be compensated if I participated in the program. Michael is very knowledgeable of the program and is patient making sure the client understands all requirements. Thanks to all of Erica's staff"

"I first want to say, I am big on great customer service. I’m a restaurant manager, so I know how important it is to create a great guest experience. I was frustrated with a different insurance company a I called State Fatm to see if they can help me. Immediately, the young lady who answered the phone put my mind at ease by assuring me they will take care of me, and they did. She connected me with Darrell and he was AMAZING. I was driving from Long Island to Philadelphia and the call kept being dropped. Darrell called back every time and that impressed me. I can imagine how difficult it was , but Darrell remained positive and professional and and explained everything I needed to know. It was a great for me to start my day. Thank you!!!!!!"

"Amazing service!"

"Excellent service. I needed three days of back and forth between myself and my landlord to complete a fairly complicated rental insurance policy. Cynthia helped patiently the entire time, and had lots of expertise to help clarify when I was confused."

"Super helpful and kind, she helped me transfer an NJ policy to a PA policy quickly and easily!"

"Cynthia was very sweet and helped me get renters insurance! She was very patient while I figured out what my lease actually required and the process of setting it up was stress free."

"They are the best team!!! They are so quick to update all the information. I love the note card surprises, the phone calls to confirm everything, and swift email replies. The team is also SOOO nice. Shoutout to Cynthia! :)"

"Super quick and easy experience"

"Was moving from out of state to Philly and this team made it so easy to adjust my policy so I can have the appropriate documentation for my new home. Cynthia was great in following up quickly and explained everything to me!"

"I was searching for a renter’s policy as I am out of state. Darrell, Cynthia, and Amanda provided top-notch customer service and assisted in setting up my policy in a short amount of time. This office is timely, responsive, and truly care about their customers! Wonderful!"

"I am very happy with my State Farm office. The agents are always polite and friendly. Mrs. R. Winstead is very good at helping me with my policy. She answers all my questions and explains things in depth. I get my quotes in a timely manner and Mrs. R. Winstead is a pure ray of sunshine exemplary customer service!"