State Farm® Insurance Agent Erica Bantom Martin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
colleen quinn
March 17, 2025
5
out of
5
rating by colleen quinn
"Great insurance agent and team in Philly. The staff is always very helpful and kind on the phone. Recently, had help from Cynthia on making a policy change and she was super efficient, handling everything I needed in one quick call!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Martin Rosenfeld
March 17, 2025
5
out of
5
rating by Martin Rosenfeld
"Great service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
E S
March 15, 2025
5
out of
5
rating by E S
"Cynthia is great! She is always taking care of my insurance needs!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Erica Bantom Martin State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jake Matney
March 14, 2025
5
out of
5
rating by Jake Matney
"I needed my policy switched from NC to PA. Cynthia made this process extremely simple and easy. She was very friendly and helpful throughout the process answering any questions I had."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do to assist with your insurance needs, just let us know!"
Paul Jacobs
March 4, 2025
5
out of
5
rating by Paul Jacobs
"Erica was very helpful in identifying policy changes that I needed to make. She was friendly and cordial on our call, listened to my concerns, and answered all my questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Veronica Cepparulo
February 19, 2025
5
out of
5
rating by Veronica Cepparulo
"I needed help with switching my policy to a different address and Cynthia helped me the entire time! She answered any and all of my questions and helped me understand the process. I’m very grateful she made this an easy process!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Erica Bantom Martin office of State Farm. If you ever have any questions or need assistance, we’re here to help!"
TanyaWork
February 18, 2025
5
out of
5
rating by TanyaWork
"The customer service here is top tier! Cynthia is efficient, kind, and very accommodating. I switched from a competitor and I made the right decision."
We responded:
"Thank you so much for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do please let us know!"
Shawn Pierce
February 17, 2025
5
out of
5
rating by Shawn Pierce
"Erica and her team are professional and very knowledgeable. She's been my agent for 10+ years. I rest easy knowing she has the best interest of my family. If you're in search of an Agent give her a call."
We responded:
"We’re grateful to be your Good Neighbor, and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jay Reynolds
February 17, 2025
5
out of
5
rating by Jay Reynolds
"A GREAT Agent and a GREAT staff. I fully recommend Erica Bantom Martin State Farm Insurance Agency to any and everyone for your insurance needs. They will provide you with top service and will leave no stone unturned with answers to all of your question. Give Erica Bantom Martin a call TODAY. You won't be disappointed."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide great service! If there is anything else we can do for your insurance needs, just let us know!"
Dawnmarie Hackett Clemmons
February 14, 2025
5
out of
5
rating by Dawnmarie Hackett Clemmons
"Amazingly Awesome, Hospitable,and helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Danaé Reid
February 14, 2025
5
out of
5
rating by Danaé Reid
"Great service! Erica is there for me for all of needs and is extremely responsive and professional. Whenever I need her she’s always there to provide support."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Erica Bantom Martin State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tawanda Bond
February 14, 2025
5
out of
5
rating by Tawanda Bond
"Erica Martin provides excellent service. She is caring, competent and ensures that we receive the best rates for our products."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shalonda Epps
January 10, 2025
5
out of
5
rating by Shalonda Epps
"State Farm is always outstanding and my recent call with Cynthia was no exception. Switching coverage on my car was seamless. She was patient and very helpful. She made sure that I received and reviewed my electronic documents. She also explained when I would be able to view the changes in the system. Thank you! I’ve been a customer for over 20 years and the customer service has never faltered!"
Mea Chiasson
November 10, 2024
5
out of
5
rating by Mea Chiasson
"Cynthia has been super helpful with my renter’s insurance and figuring out car insurance, highly recommend! Very kind and patient and down to walk through all the aspects of a policy and choices"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Maria Rivera
October 29, 2024
5
out of
5
rating by Maria Rivera
"I have been a State Farm client for many years. So very satisfied with the customer service. Every time I request information I get a prompt response. Today October 29th, 2024, I called to add a household member to my Rental Liability Insurance and Cynthia the State Farm staff employee was very helpful and resolved my request very quickly. Also, she was very courteous and took her time to answer my questions."
We responded:
"Thank you for sharing your positive experience in your Google review! We are so glad to hear that you’ve been satisfied with our customer service over the years. It’s wonderful to know that Cynthia was able to assist you promptly and courteously with your request. Providing excellent service is our top priority, and we truly appreciate your loyalty as a long-time client. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words!"
Kaydeen Jahmoya
October 29, 2024
5
out of
5
rating by Kaydeen Jahmoya
"Quick, efficient and very helpful! Cynthia is a gem. Thank you for the help."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Alanna Williamson
October 22, 2024
5
out of
5
rating by Alanna Williamson
"Amazing customer service! Highly recommend this State Farm Insurance branch. Time is taken to assist customers and answer all of their questions."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
JENNIFER TRZASKA
October 21, 2024
5
out of
5
rating by JENNIFER TRZASKA
"Great customer service. Clear communication and very helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Gwendolyn Lee
October 9, 2024
5
out of
5
rating by Gwendolyn Lee
"I’ve dealt with Erica Bantom Martin’s office for insurance needs on and off for some time now however, I was informed about the program they have with US Bank and what was being offered. Michael Trueson who works in Erica’s office notified me and explained how the program worked and I would be compensated if I participated in the program. Michael is very knowledgeable of the program and is patient making sure the client understands all requirements. Thanks to all of Erica's staff"
We responded:
"Thank you for sharing your positive experience with our office on Google. We are thrilled to have you as a loyal customer, and we appreciate your continued support. It's great to know that Michael informed you about the program with US Bank and explained its benefits in detail. We pride ourselves on having a knowledgeable and patient team that strives to ensure our clients understand all requirements thoroughly. We will make sure to pass on your kind words to Michael. Your feedback motivates us to continue providing excellent service and meeting the needs of our valued customers. Thank you once again for your review and for choosing Erica Bantom Martin's office for your insurance needs. We look forward to serving you in the future."
malik moorer
October 6, 2024
5
out of
5
rating by malik moorer
"I first want to say, I am big on great customer service. I’m a restaurant manager, so I know how important it is to create a great guest experience. I was frustrated with a different insurance company a I called State Fatm to see if they can help me. Immediately, the young lady who answered the phone put my mind at ease by assuring me they will take care of me, and they did. She connected me with Darrell and he was AMAZING. I was driving from Long Island to Philadelphia and the call kept being dropped. Darrell called back every time and that impressed me. I can imagine how difficult it was , but Darrell remained positive and professional and and explained everything I needed to know. It was a great for me to start my day. Thank you!!!!!!"
We responded:
"Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that our team provided you with exceptional customer service. We strive to create a great guest experience and ensure that our customers feel taken care of. It is wonderful to know that Darrell was able to put your mind at ease and assist you during your drive from Long Island to Philadelphia. Your feedback means a lot to us, and we will make sure to recognize both employees for their outstanding service. We are thrilled that we could start your day on a positive note and provide you with the assistance you needed. Once again, we appreciate your feedback and thank you for choosing State Farm and the Erica Bantom Martin Agency. If there is anything else we can assist you with in the future, please don't hesitate to reach out."
Juan Williams
September 26, 2024
5
out of
5
rating by Juan Williams
"Amazing service!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that you had a positive experience with our team. At the Erica Bantom Martin agency, we strive to provide the best possible service and personalized attention to all of our clients, and it’s great to know we met your expectations. If you ever need anything in the future, feel free to reach out. We're always here to help! Thanks again for trusting us with your insurance needs."
Vaughn Spurrier
August 28, 2024
5
out of
5
rating by Vaughn Spurrier
"Excellent service. I needed three days of back and forth between myself and my landlord to complete a fairly complicated rental insurance policy. Cynthia helped patiently the entire time, and had lots of expertise to help clarify when I was confused."
We responded:
"Thank you! It is a pleasure to serve you. Cynthia is a great asset to our team 😊"
Andrew Rosenkilde
August 6, 2024
5
out of
5
rating by Andrew Rosenkilde
"Super helpful and kind, she helped me transfer an NJ policy to a PA policy quickly and easily!"
We responded:
"Thank you!! We appreciate your business!"
Jennifer Hoffmann
August 5, 2024
5
out of
5
rating by Jennifer Hoffmann
"Cynthia was very sweet and helped me get renters insurance! She was very patient while I figured out what my lease actually required and the process of setting it up was stress free."
We responded:
"We appreciate your business! Cynthia is an awesome asset to our team☺️"
Tara Kalatschinow
August 1, 2024
5
out of
5
rating by Tara Kalatschinow
"They are the best team!!! They are so quick to update all the information. I love the note card surprises, the phone calls to confirm everything, and swift email replies. The team is also SOOO nice. Shoutout to Cynthia! :)"
We responded:
"Thank you so much. It is a pleasure to serve you! Cynthia is an awesome asset to our team ☺️"